FAQS

Click on Book Now and fill out the form. Easy as pie!

After you book, our team double checks the time and service you requested to make sure we have the spot open. We’ll then reach out to you via email to confirm your booking. Want to be contacted via phone instead? No problem – just note that for us in the comments section.

We operate on a flat rate basis given the number of bedrooms/bathrooms. For most standard sized home cleanings, please see our price rates here: Madmaids.ca/prices Please note: The way we price homes isn’t about cleaning the bedrooms themselves (as the bedrooms need minimal vacuuming/dusting etc), it’s because the number of rooms directly relates to the size of the homes kitchen and living areas. Any rooms such as offices, dens, bonus rooms and extra living rooms are included in the bedroom number. We reserve the right to update the pricing for any home if we arrive and there are more rooms then indicated at the time of booking. In other words… please do not book a 1 bedroom service when you are living in a 5 bedroom home. If you do not need all the rooms in your home cleaned, you may select our hourly cleaning option!

We charge you on the date of service. You can give us your payment information when you book and you’ll get an email receipt of the payment automatically. If you decide to schedule us for recurring cleanings, we’ll create an auto-billing schedule so you don’t need to remember it each time. No contracts, cancel at anytime.

Yes, we love to reward our regular customers! We offer 10% off for a monthly cleanings, 15% off for biweekly cleanings and, 20% off for weekly cleanings. Once set up, we’ll be there like clockwork on the date and time you choose. We’ll even send a reminder email the day before so you’ll be expecting us.

Yes! Each time you use us to clean your home we donate a portion of our proceeds to the World Food Program, which provides meals to hungry children. We think this problem can be solved if we all put an effort into doing a little bit. Help us end hunger one small step at a time.

Yes! We carry liability insurance and all of our cleaners are also individually insured. We realize that sometimes, regardless of how careful we are, accidents can happen. If something gets damaged, please notify us as soon as possible. We're proud of the fact that to date we have never had to file a claim. You‘re safe with us!

Yes, we bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) let us know and we’ll use any supplies you leave out for us.

We try our best to make sure you get the same cleaners every time. If an illness or emergency comes up and they can’t make it for any reason, we would send another team in order to keep your appointment time. If you prefer that we check with you prior if we need to send a different team just let us know and we'd be happy to do so! Or, if you wish to have a different team, let us know and we’ll find the right team to suit you.

Yes, we think it's important to be available when you need us most and do have availability on evenings and weekends. Please specify that you would like an evening or weekend cleaning when you book, and we’ll make every effort to accommodate you!

Yes! We love animals and will be happy to follow any instructions you provide. If you have a pet that is wary of strangers, we recommend that you are present during the first cleaning so that he or she can get used to us.

The teams work together consistently so this streamlines the cleaning process and it also allows us to complete the job twice as fast without sacrificing quality. With your cleaning finished faster, this saves you both time and money!

No, just leave us a key or garage code to gain entry and we will take it from there. We highly recommend getting a lock box if you’d like to leave a key out for our maids. Alternatively you can leave a key under the mat, in the mailbox, with a doorman or somewhere else out of sight - but please remember we are not liable for anything that happens to the key after we leave. When you book online just remember to tell us where the key will be in the comments, otherwise just give us a call.

Yes you can! If you need anything else such as interior oven or fridge cleaning, just let us know prior to the cleaning we will be happy to add it on.

We accept all major credit cards. We do not accept cash or checks. (If you'd like to tip your cleaner you may use cash however.)

Yes we do, they can be found HERE!

We love our customers and your happiness is our goal every time. We ask that you take a quick walk around your home before your maid team leaves, that way if you think anything needs a little extra TLC they will take care of it while they're there. If they do leave and you are not totally satisfied with any part of your cleaning, simply notify us within 24 hours and we will come back while you are home to clean any problem areas for free, no questions asked! That’s our promise to you.

Absolutely. We have teams that do 100% green, eco-friendly cleaning. Just select green cleaning on the form when you book and we’ll assign a green-cleaning team to your home.

A deep clean is for first-time customers whose homes need a little extra TLC, if it has not been cleaned in the last three months, it’s best to get a deep clean to make sure your home will be looking great. To see the extra things we do for deep cleans check our Services page.

Our move in/move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, blinds etc. We charge an extra $60 for this and you will find that an additional cost for move/in move/out cleaning is standard across the industry.

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning as timing will vary. We clean until we are finished and recurring cleanings will take less time. For special cases like hoarders, or extremely messy homes, we may adjust the estimate and recommend using the move in/out option.

The way we price homes isn’t about cleaning the bedrooms themselves (as the bedrooms need minimal vacuuming/dusting etc), it’s because the number of rooms directly relates to the size of the homes kitchen and living areas. Any rooms such as offices, dens, bonus rooms and extra living rooms are included in the bedroom number.[br][br] We reserve the right to update the pricing for any home if we arrive and there are more rooms then indicated at the time of booking. In other words… please do not book a 1 bedroom service when you are living in a 5 bedroom home. If you do not need all the rooms in your home cleaned, you may select our hourly cleaning option!

We sure can! Many of our customers work from home. We are fast, efficient and stay out of your way while you continue working during our visit.

Of course! Just tell us what day and time best fits your schedule and we will do our best to accommodate you.

We can often accommodate same day and next day cleanings. If you need a cleaning within a 48 hour window, please give us a call before filling out our booking form.

We suggest you program a separate code for us if you are a recurring customer, or a code that you can change after the cleaning if you are a one time customer.

We appreciate you sharing our services with your friends, family and neighbors that for every referral resulting in a booking, we'll give you $25 off your next service!

We value the safety and well-being of our Maids. If your appointment is cancelled due to extremely bad weather, we will contact you immediately to reschedule for the next available time. If we are unable to reschedule your appointment we will issue a full refund.

We love getting feedback of our services as this helps us improve our services for you. You can call us directly or send us an email. This feedback is essential to serve you better, to correct any problems and to praise those service providers who meet and exceed your expectations.

Yes, we know how often unexpected things come up and are happy to cancel or reschedule your cleaning. To avoid any cancelation fees, all we ask is that you contact us at least 24 hours in advance and we will cancel or reschedule your appointment at no charge.

We’re glad you asked. Many companies have years of experience but that comes along with a lot of antiquated policies and procedures. We’re confident that our easy to understand pricing, service guarantees and commitment to quality will be a pleasant surprise for anyone who has used other companies in the past. We encourage you to give Mad Maids a try and see the difference!

We're glad you asked! There are a couple of things we don't do. We don't wet wipe lightbulbs as risk of breakage is too high. Our cleaners will not move furniture or appliances unless specifically requested, and if requested they will only move it if it isn't too heavy. Due to our insurance policy, our cleaners are not allowed to handle any feces in the home (human or animal), black mold or other hazardous waste. Also, if we enter any extremely messy home, such as a horders home, abandoned home our cleaners reserve the right to leave until they can discuss the home with a manager and plan a course of action for the home in question. We hope you understand that the health and safety of our maids is very important to us!